SHIPPING-RELATED FAQS
- How long will it take you to deliver my order?
Once you place an order with us, you can expect to receive a tracking number within 2-3 business days. Depending on your location, most packages arrive between 7-10 business days after shipment. Please note that it may take a few days for your tracking information to update as it clears customs in your respective country. If you encounter any issues with tracking even after 5 days, please contact us at support@rizelabs.life.
- From where are your products shipped?
All orders within the US and Canada are shipped from our partner facility in Texas. We work with various fulfilment partners, so it's normal to see a different return address on occasion. Rest assured that this is part of our standard operations.
- Which countries do you ship to?
Currently, we ship to customers in the US and Canada. If there are any restrictions or issues with shipping to your country, we will inform you promptly and work towards finding a suitable solution.
- What are your shipping charges?
At Rize Labs, we offer shipping to the US and Canada. We provide free shipping on most US orders, while Canadian orders are subject to a shipping fee of $19.95. Keep an eye out for exclusive deals and promotions throughout the year.
Click here to look at our entire shipping policy.
CANCELLATIONS AND RETURNS-RELATED FAQs
- Can I return your product?
We want you to have a delightful shopping experience with Rize Labs. If you are not 100% satisfied with your purchase from us or one of our affiliates, you have the option to return or exchange any item within 30 days of purchase. The only thing to keep in mind is that the item must be in the same condition as it was when you received it, with all original packaging and contents included.
- What is the procedure to return a product?
If you need to return an order, we are here to assist you. Simply email us directly at support@rizelabs.life, and our team will guide you through the return process.
- Is there a cancellation fee involved if I choose to cancel my order?
No, we do not charge cancellation fees. You can cancel any order for a full refund if you contact us within 24 hours before the items have been shipped. In case an order needs to be cancelled after 24 hours or if it has already been shipped, we will issue a refund once the item is returned in its original condition.
OTHER QUESTIONS THAT YOU MIGHT HAVE
- Does Rize Labs have a physical store?
Currently, we operate exclusively as an online business through our website and Amazon. Our Amazon store is named rize labs. You can find us at Amazon here: https://www.amazon.com/s?k=rize+labs&ref=bl_dp_s_web_0
We strive to offer you competitive prices and high-quality products, aiming to deliver an exceptional shopping experience comparable to or better than your local store. We welcome your feedback and suggestions regarding this.
- Any other questions?
For any additional questions or inquiries, please visit our contact page on the website or email us directly at support@rizelabs.life. Our dedicated support team will be happy to assist you.
COVID-19 UPDATE
Update Regarding COVID-19
Please be aware that the ongoing COVID-19 pandemic has led to priority shipments of emergency and essential medical equipment in many countries, including those we ship to and from. As a result, there may be slight delays if your package is withheld by the shipping company for an extended period. We appreciate your understanding and patience during this time.
For further information or specific concerns related to COVID-19 and its impact on your order, please reach out to our customer support team at support@rizelabs.life.
